JINS JINS PARK

Reliable Support for Our Customers

Policy

Customer Service Policy

JINS offers a set price for frames and lenses, aiming to create a price system that is easy for customers to understand. In addition, we are constantly improving the preparation process and educating our store staff to ensure that products purchased at our stores are in the hands of customers in as short as 30 minutes. In addition, we always aim to improve customer satisfaction by responding to customer inquiries and suggestions in a promptly and politely.

Product Warranty and After-Sales Support System

Generous Warranty for Customers

JINS provides a certain level of warranty service for all eyewear purchased so that customers can use their eyewear comfortably. For the glasses purchased at JINS, customers can use the below services free of charge at JINS stores all over Japan, whether it is purchased at a physical store or an online store.

Details

Reliable warranty of JINS

Within six months from the date of delivery, customers are eligible for a warranty up to two times for both frames and lenses.

  • Frames (quality warranty)

    Customers are eligible for a warranty for frames in the event of damage caused by defective products during the warranty period. However, if there is no same product in stock, it will be replaced with a similar product.

  • Lenses (vision warranty)

    If customers experience any problems with their vision during daily use of our glasses, we will provide a warranty.
    Please be sure to bring your warranty card with you when you come to the store.
    If you have a prescription, please bring your new prescription with you.

Three free services

Free services are available at JINS stores all over Japan for any glasses purchased at JINS, whether at a physical store or an online store.

  • 1. Vision measurement

    At JINS stores all over Japan, we offer free vision measurements. Please feel free to consult us when you want to check your vision.
    However, we recommend that the following people have their prescriptions filled at an ophthalmologist.

    ・Those who are getting glasses for the first time
    ・Junior high school students and younger
    ・Those who have difficulty in seeing due to eye diseases, etc.

  • 2. Fitting (adjustment)

    After you receive the product, we can readjust it to fit your face at any time. Please feel free to consult at your nearest JINS store.

  • 3. Replacement of screws of nose pad and hinge

    If the screws of the nose pad or hinge become loose or come off, we will tighten the screws or replace them with new ones free of charge.

    *Please note that we may not be able to offer this service for some products.
    *Some parts may require a fee.

Reflecting Customer Opinions

Improvements Based on Customer Opinions

Based on our policy of “listening sincerely to the voices of our customers and developing and providing high-quality, safe, and valuable products,” we compile the opinions we receive through daily inquiries as needed and provide feedback to each person in charge. Depending on the content, we immediately share the information with the person in charge and take action.