Contact us

Please contact us from below, for any questions or feedback.
All personal information you provide will be handled according to the policies of each support team. We are open for inquiries 24/7, however it may require 1 or 2 days for us to respond, as we will be handling inquiries in order of contact date. In addition, all inquiries after 5pm will be handled after the following day.

  • *In case you contact us on weekends, holidays, and designated days off, we will require at least 3 days to respond.
  • * We do not respond to any emails regarding sales, or other requests based on business purposes. We kindly ask you on refraining from contacting us for sales.

For all non-corporate customers
Inquiries regarding our products and stores

Click below to get answers on frequently asked questions, on our JINS online shop and stores.

Frequently asked questions

Contact us from the website

The contact form varies depending on your inquiry. Please select your purpose and fill out the correct form.

Contact us by phone

JINS Customer Support Center


Open 10:00〜17:00(we are closed on weekends, holidays and during New Years holiday)

  • ※We ask for your cooperation to please use the caller ID display service. Please add the number「186」before dialing our customer support center number. This will help us on providing a more accurate service for our customers.
  • ※In order to improve our customer experience, we record all conversations with our customers.

For Corporations

* If the options above do not properly launch the e-mail software, the functionality to send e-mails from the Internet browser may be restricted due to browser settings. If your e-mail software does not start up, please try the following procedures:

<For PC users>

Right click on the relevant contact button and select "Copy Email Address" or "Copy," and contact us by pasting the copied address into the address field of your e-mail software.

<For smartphone users>

Touch and hold the contact button, then tap "Copy Email" or "Copy," and contact us by pasting the copied address into the address field of your e-mail software.