Respecting Human Rights

The JINS Group aims to help people live richer and more expansive lives based on its vision of "Magnify Life." To realize this vision, this Human Rights Policy ("the Policy") sets forth the JINS Group's philosophy of respect for human rights and provides guidelines for fulfilling its responsibilities.

1 Scope

The Policy applies to all officers and employees of the JINS Group (including full-time, contract, and temporary employees). The JINS Group will seek the understanding and compliance of the Policy from all business partners and other stakeholders involved in the Group's business activities and work together to fulfill its responsibility to respect human rights.

2 Respect for International Human Rights Standards

The JINS Group supports international norms related to human rights, such as “the International Bill of Human Rights” (“Universal Declaration of Human Rights” and “International Covenants on Human Rights” (ICESCR and ICCPR), “the Declaration on Fundamental Principles and Rights at Work” of the International Labour Organization (ILO), and “the Ten Principles of the UN Global Compact” and respects these norms in its business activities. We also develop the Policy in accordance with the “Guiding Principles on Business and Human Rights” of the United Nation and promote our efforts to respect human rights.

3 Respect for Human Rights

The JINS Group respects the fundamental human rights and personalities of individuals and works to resolve human rights issues in its business activities across all countries and regions.
(1) We prohibit all forms of forced labor, including child labor, slave labor, and human trafficking. We do not tolerate discrimination or harassment on the grounds of nationality, race, ethnicity, origin, social status, religion, creed, age, gender, gender identity, sexual orientation, mental or physical disability, or disease.
(2) We comply with laws and regulations related to occupational safety, health, and working conditions in all countries and regions where we conduct business. Furthermore, we work to secure employees' freedom of association and collective bargaining rights, guarantee a minimum wage and a living wage, provide equal opportunity in employment, and prevent overwork, in addition to creating a workplace environment that allows diverse human resources to continue working healthily and safely.
(3) We comply with applicable laws and regulations in all countries and regions where we conduct business. If there is a conflict between the laws and regulations of the relevant countries and regions and international norms related to human rights, we will pursue measures to ensure maximum respect for internationally recognized human rights.

4 Corrections and Remedies

In order to prevent and reduce the negative impact of its business activities for human rights, the JINS Group establishes consultation and whistle-blowing channels to various stakeholders, including business partners, employees and their families, shareholders, and local communities, and takes appropriate actions. We strictly protect the privacy of whistle-blowers and those who cooperate with the investigation and work to prevent unfavorable treatment or retaliation.
If it becomes clear that our business activities have had or have promoted a negative impact on human rights, we will take prompt and appropriate measures to correct and remedy from such an impact.

5 Management Structure for Respecting Human Rights

The JINS Group develops internal rules and procedures necessary for respecting human rights. In addition, we appropriately educate all officers and employees so that the Policy is complied in all business activities conducted by the JINS Group.
In implementing the Policy, under the supervision of the Board of Directors, the Sustainability Committee will lead the deliberations and promote efforts to respect human rights.

6 Human Rights Due Diligence

The JINS Group establishes a system for performing human rights due diligence to identify negative impacts of its business activities on human rights and works to prevent and mitigate such impacts. We will also engage in a continuing dialogue with relevant stakeholders and external experts on how to respond to apparent, or inapparent negative impacts on human rights.

7 Information Disclosure

The JINS Group will appropriately report on its efforts and progress in respecting human rights based on the Policy on its website and in other media.

Introduction

JINS aims to help people live richer and more expansive lives based on its vision of "Magnify Life" by casting a spotlight on possibilities that no one knows yet through its products and services. In addition, we have set forth a policy of always being sincere to customers and the rest of stakeholders.
To keep providing products and services that enrich people's lives while sincerely facing customers, it is necessary to secure a work environment in which each and every employee is protected from unjust acts, their human rights are respected, and they can work with peace of mind. As part of this effort, we formulated the "Basic Policy on Customer Harassment" ("the Basic Policy").

Basic Policy

The JINS Group aims to provide products and services that enrich people's lives to realize its vision. To this end, we listen to customers carefully and respond to their opinions and comments faithfully and sincerely. On the other hand, we will act resolutely and systematically in response to "customer harassment", such as unreasonable opinions and demands, language or behavior that go beyond the bounds of socially accepted limits, as it harms the human rights, safety and working environment of the employees.

Definition of Customer Harassment

Complaints, language or behavior from customers, etc., where the means and manner for achieving such demands are deemed inappropriate under normal social conventions, in light of the reasonableness of the content of such complaints, language or behavior, and such means and manner harm the employees’ working environment.

Examples of acts that fall under the category of customer harassment:
・Physical attacks (assault and injury)
・Psychological attacks (threats, slander, defamation, insults, verbal abuse)
・Intimidating language or behavior
・Demanding someone to apologize on their knees
・Continuous (repeated) and persistent (insistent) language or behavior
・Restraining behavior (refusing to leave, sit-in and confinement)
・Discriminatory language or behavior
・Sexual language or behavior
・Attacks or demands directed at a particular employee (including photography and video/audio recording)
・Defamation on SNS and the Internet
・Unreasonable demands (exchange of goods, monetary compensation and apology)

*Created based on the "Customer Harassment Countermeasures Corporate Manual" published by the Ministry of Health, Labour and Welfare.

Our Response to Customer Harassment

If we deem that a customer’s behavior falls under customer harassment, we will take a firm stance and may refuse to provide products or services or to deal with that customer.
If we deem that the behavior to be malicious, we will take strict measures by cooperating with the police or taking legal action.

Our Initiatives

・We clarify the Basic Policy and our stance to our customers and make efforts to disseminate and raise awareness of them.
・We educate our employees about customer harassment and how to deal with it.
・We strive to improve the quality of our services so that our customers can enjoy our services.